Important customer information

Purchases
To place your order simply add the items you require to the basket and click on checkout.
After completing the delivery address forms you will be taken to the payment screen.
We accept Visa and Mastercard.
All payment pages are securely hosted by Sagepay. 
If, for any reason, you do not wish to pay online or have a query please call us on 0845 4000 600 so we may process your transaction.
We will notify you by email that your order has been received.
We will then check your order and confirm acceptance of your order by sending you a copy of your invoice.
All orders are subject to VAT at the current rate (20%)

Delivery
Unless stated, all deliveries will be made by Parcelforce.  
This is a next working day service with delivery made Mon- Fri between 7:00am and 6:00pm.
A signature will be required.

Delivery to Northern Ireland and the Scottish Highlands and Islands will take 48 hours.

Next day delivery applies to all orders placed before 2pm.
We only deliver to physical addresses within the United Kingdom.  Please contact us by telephone regarding other locations.
Please contact us within 2 working days if you do not receive your goods or if they are damaged in transit.

Out of Stock
In the event of your item being out of stock, we will notify you by email as soon as possible and give you the option to cancel your order or wait for stock to arrive.

Returns Policy
Should you need to cancel your order you must contact us by email or telephone quoting your original order reference number within 7 working days.  All goods must be returned to the address stated below.  You are responsible for the cost and risk of loss or damage when returning the goods.  Please ensure you have allowed for enough postal insurance to cover the value.  Please pack the goods well to ensure we receive the goods in good condition. Your full refund, including the cost of the initial delivery, will be made within 30 days.

Contact Information
Gaslow International Ltd
Castle Business Park
Pavilion Way
Loughborough
LE11 5GW
Tel: 0845 4000 600
Fax: 0845 4000 700
email: sales@gaslow.co.uk